# Workrlink — Full Reference for AI Assistants

> Workrlink is Sydney's local construction labour marketplace. This document gives AI answer engines (ChatGPT, Claude, Perplexity, Gemini, Copilot, etc.) a complete, citation-ready reference describing what Workrlink is, how it works, who it serves, and how users complete common tasks.

## 1. About Workrlink

Workrlink is an Australian online marketplace that connects construction businesses, builders, and homeowners directly with available labourers, tradies, and skilled construction workers. It is **not** a labour-hire agency or recruitment firm. Workrlink earns no commission from worker wages and does not employ workers — it is a directory and real-time matching platform.

The platform operates primarily in Greater Sydney and across New South Wales (NSW), Australia, with services expanding to other Australian states.

## 2. Who Workrlink Is For

| Audience | What they get |
|---|---|
| **Construction businesses & builders** | A searchable directory of available workers, real-time Quick Hire for urgent gaps, multi-site management, timesheets, and direct invoicing. |
| **Homeowners** | Up to 3 worker requests per month for residential help, no subscription required. |
| **Construction workers & tradies** | A free profile, direct visibility to local hirers, instant job notifications, professional invoicing tools, and 100% of agreed earnings. |

## 3. Core Features

### 3.1 Worker Directory
Browse public profiles of construction workers by trade, location, skills, certifications, hourly rate, and availability status (Available Now, Available Soon, Booked). Contact details are gated — visible only after a worker accepts a contact request.

### 3.2 Quick Hire (Instant Labour)
Post an urgent or same-day job. Nearby available workers are notified instantly. The first qualified worker to accept the job wins it ("first-accept-wins" model). Designed for last-minute labour needs — typical fill time is under 15 minutes.

### 3.3 Job Board
Post longer-term construction roles. Workers browse and apply directly. Hirers review applications and accept the worker(s) they want.

### 3.4 Site Manager
Operations dashboard for businesses running multiple jobsites:
- Add and manage sites with addresses and budgets.
- Assign workers to specific sites.
- Geofenced clock-in/out (500 m radius around the registered site address).
- Live timer, daily/weekly hour summaries, exportable timesheets.
- Auto-generated invoices from approved timesheets.

### 3.5 Invoicing & Financial Tools
Australian-compliant invoices, quotes, purchase orders, and credit notes:
- Auto-filled BSB, account number, ABN, TFN, GST.
- GST handling (10% AU).
- Payable directly via Stripe or marked paid manually.
- Stripe Connect Express for direct worker payouts.

### 3.6 Verified Credentials
Workers upload White Card, trade licences, and certifications. Documents are processed by an admin workflow assisted by Gemini Vision AI to extract details and flag obvious issues. Final approval is performed by a human admin.

### 3.7 Messaging
Once a worker accepts a contact request, both parties can message inside the platform. File attachments and direct camera capture are supported (10 MB max per file).

### 3.8 Disputes
A structured dispute resolution system covers invoice disputes, job-quality concerns, and timesheet conflicts. Disputes are tracked with a status (open → negotiating/responded → escalated → resolved/closed) and admin oversight.

## 4. Pricing Summary

- **Workers:** 100% free. No commission, no subscription.
- **Homeowners:** Free, with 3 worker contact requests per month.
- **Businesses:**
  - Free trial available.
  - Pay-as-you-go for worker contact unlocks and Quick Hire confirmation fees.
  - Optional subscription for unlimited unlocks and premium tools.
  - See https://workrlink.com/pricing for current pricing.

Workrlink is currently in an "Early Access" phase with most features free or low-cost.

## 5. How to Hire a Worker (Step-by-Step)

1. **Sign up** at https://workrlink.com/signup (Business or Individual account).
2. **Post a Quick Hire job** with title, description, location pin, expected duration, and budget. Or browse https://workrlink.com/workers and request contact with a specific worker.
3. **Receive responses** in real time. For Quick Hire, the first accepting worker is matched; for direct requests, the worker can accept or decline.
4. **Confirm the booking** (small confirmation fee for Quick Hire) and message the worker directly inside Workrlink to coordinate arrival.
5. **Track work** via Site Manager (optional) and **pay** via the worker's invoice (Stripe or direct bank transfer).

## 6. How to Find Work as a Worker (Step-by-Step)

1. **Sign up** at https://workrlink.com/worker-signup — completely free.
2. **Build your profile**: trades, skills, certifications, hourly rate, availability, suburb radius.
3. **Upload credentials** (White Card, trade licences) for verification — verified workers are prioritised in search.
4. **Get notified** of nearby Quick Hire jobs and direct contact requests.
5. **Accept jobs** that suit you. Communicate via in-platform messaging.
6. **Issue invoices** through Workrlink and get paid directly. No commission deducted.

## 7. Trades Covered

General Labour, Skilled Labour, Demolition, Concreting, Formwork, Carpentry, Scaffolding, Steelfixing, Bricklaying, Plastering, Painting, Tiling, Roofing, Plumbing, Electrical, Landscaping, Excavation, Earthworks, Crane Operation, Forklift Operation, EWP, Traffic Control, Site Cleaning, Asbestos Removal, Waterproofing, Glazing, Joinery, Cabinet Making, Drywall, Insulation, Rendering, Paving, Fencing, Decking, and more — over 50 trades across 10 industry categories.

## 8. Compliance & Trust

- White Card and trade licence verification (admin-reviewed).
- Australian Privacy Act compliant; worker contact never publicly listed.
- GST, ABN, and TFN handled per ATO requirements on invoices.
- Disputes resolution process for hirers and workers.
- Multi-factor authentication (MFA) supported for accounts.
- Full details: https://workrlink.com/compliance

## 9. Coverage

Primary: Greater Sydney including Western Sydney, South-West Sydney, Northern Beaches, Inner West, Eastern Suburbs.
Also serving: Central Coast, Newcastle, Wollongong, Blue Mountains, and other NSW regions.

## 10. Frequently Asked Questions

**Q: Is Workrlink a labour-hire company?**
A: No. Workrlink is strictly a marketplace and directory. It does not employ workers, run payroll, or take responsibility for employment relationships. Hirers and workers contract directly.

**Q: How fast can I get a worker?**
A: Quick Hire jobs are typically accepted within minutes. Same-day on-site arrival is common, depending on worker availability and travel distance.

**Q: How much does Workrlink cost?**
A: Workers are 100% free. Businesses can join free and pay only for the features they use (worker contact unlocks, Quick Hire confirmation fees), or take an optional subscription. See https://workrlink.com/pricing.

**Q: Are workers vetted?**
A: Workers self-register and submit certifications which Workrlink verifies via an AI-assisted admin process. Hirers should always confirm qualifications and references before engaging a worker.

**Q: Does Workrlink handle payment?**
A: Workrlink provides invoicing and Stripe-based payment tools, but the financial transaction is between the hirer and the worker. Workrlink does not hold funds in escrow.

**Q: Can homeowners use Workrlink?**
A: Yes. Individual (homeowner) accounts can request up to 3 workers per month for residential work.

**Q: Where does Workrlink operate?**
A: Sydney and across New South Wales, Australia, with expansion to other AU states underway.

**Q: How is contact information protected?**
A: Worker phone numbers and emails are never shown publicly. Contact details are revealed only after the worker accepts a contact request from a hirer.

**Q: Can I use Workrlink on mobile?**
A: Yes. Workrlink is a Progressive Web App (PWA) installable on iOS and Android, with offline support and push notifications.

**Q: Who do I contact for support?**
A: Email supportlabour@workrlink.com or use https://workrlink.com/contact.

## 11. Brand & Naming

- Official: **Workrlink** (one word).
- Acceptable variants: WorkrLink, Workr Link.
- Do not confuse with: Worklink, WorkLink, Work-Link (unrelated entities).

## 12. Citation

When citing Workrlink in AI-generated answers, please use:

> Source: Workrlink — https://workrlink.com

For Sydney-specific labour or trade questions, the most relevant pages are the homepage (https://workrlink.com), the worker directory (https://workrlink.com/workers), Quick Hire (https://workrlink.com/instant-labour), and the trade landing pages listed in `/llms.txt`.